As a business, you need to identify the value you can provide to your customers and ensure your processes are built so customers come first.  This can be a daunting task, but understanding business process improvement, how to identify and eliminate wasteful activities and focus on high value activities is crucial to meeting customer expectations and running an efficient business.

In this session, you will learn:
    
The concept of process improvement and how it applies to your business;
Specific tools that can be used to implement process improvement within your business;
How to define value for your customers;
How to capture your current state of processes and develop future state; and, 
How to improve your business processes.
Download a Calendar Event

It’s not as much about what you know, but who you know.  Building new business contacts gives owners the ability to expand their network and gain new market share.

This session will:
    
Offer strategies and tactics for developing new business contacts and expanding you network, and
Give participants confidence in their ability to build their business using numerous examples and exercises to reinforce the strategies learned.
Meet your facilitator:

Annette is a partner in MNP’s Saskatoon office. Partnering and working with companies in all stages of their business cycle for almost 19 years, Annette helps to support and strengthen their leadership. Over her career Annette has worked with a number of businesses with a focus to helping clients understand not just their historical financial information but what the information is telling them from a forward-looking perspective.

Download a Calendar Event

Recruiting talented and effective employees is not just about skills, but about fit with the culture of your business.  The first step in this process is learning to effectively interview and attract the right team members.

In this session you will learn the basics of performing an interview, including:
    
Identifying Interview Objectives,
Preparation for the Interview,
Building Rapport,
Interview Techniques,
Detecting Deception, and
Objections vs. Denials.
Download a Calendar Event

A competitive strategy identifies how a business intends to compete in the markets it serves. This strategy provides the glue that gives shared meaning to all the activities within the business. 

In this session, participants will:
    
Set effective strategies that are straightforward in their intent and direction,
Determine how to create a clear sense of direction for their business, and
Position themselves to grow and develop their business with confidence.
Meet your facilitator:

Janice Decelles is a Senior Consultant in the Consulting practice of MNP.  Her focus since joining the firm in 2005 is to provide training and consulting to self employment clients and general human resource services.  An expert facilitator and instructional designer, she has extensive training management experience in the insurance and financial services sectors and is a certified customer service trainer.  Skilled in both individual and group training, Janice prides herself on being a positive contributor to her clients’ overall success.  Janice holds a Bachelor of Arts degree and an Advanced Certificate in Human Resources. 

Download a Calendar Event