As a business, you need to identify the value you can provide to your customers and ensure your processes are built so customers come first.  This can be a daunting task, but understanding business process improvement, how to identify and eliminate wasteful activities and focus on high value activities is crucial to meeting customer expectations and running an efficient business.  

In this session, you will learn: 
                
The concept of process improvement and how it applies to your business
Specific tools that can be used to implement process improvement within your business;
How to define value for your customers
How to capture your current state of processes and develop future state 
How to improve your business processes

Meet Your Facilitator
Jen Hayes is a Partner with MNP’s Consulting group in Toronto. Drawing on more than 15 years of consulting experience, and 10 years in the manufacturing and technology sectors, Jen helps her clients deliver their products and services more efficiently and effectively. Through business planning, expansion and change, Jen helps her clients – ranging from startups to large organizations – design business models and processes to position them for growth and expansion. 


            
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Business owners need to understand the importance of industry and market research and learn how to use this effectively as input into their planning process.

In this session participants will learn:

                
The benefits market research provides to their planning process;
Detailed guidelines on how to search for existing sources of information to validate their business plan; and
How to conduct their own market research through the use of informational interviews, surveys, and focus groups with various industry stakeholders.

Meet Your Facilitator
Jennifer Lester is a Senior Manager in the Consulting Practice of MNP LLP. With a focus on performance improvement and planning; Jennifer’s project portfolio includes operational and organization assessments, strategic planning, program evaluations, business planning, feasibility studies, and community economic development plans for a variety of organizations.



            
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Creating value in your business is not a nice to have, but a requirement as you build for the future.  Business valuation techniques vary depending on the industry and market, but there are simple guidelines and rules available to maximize value.

In this session we will:
                
Learn techniques business valuators use to value a business; and
Provide case examples, along with terms and strategies to maximize value.
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Canada Revenue Agency (CRA) has ever changing requirements surrounding GST/HST and as a business owner you are required to comply with the applicable rules. Failure to comply can result in significant penalties and interest, to the detriment of your cash flow. 

During this session, tax experts will:

                
Provide a comprehensive overview of how government and professionals work together,
Provide insight into current areas that CRA is reviewing and some of the common deficiencies found, and
Share useful tips that will make remittance and filing more accurate and time effective.
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Business owners are passionate about their products or services, but passion is not enough. Owners need to learn the fundamental strategies necessary to effectively sell their products and services to their target markets. 

This webinar helps participants explore:

                
The sales process from prospecting to closing the sale, and
The concept of Solution Selling.

Meet Your Facilitator

Janice Decelles is a Senior Consultant in the Consulting practice of MNP.  Her focus since joining the firm in 2005 Is to provide training and consulting to self employment clients and general human resource services.  An expert facilitator and instructional designer, she has extensive training management experience in the insurance and financial services sectors and is a certified customer service trainer.  Skilled in both individual and group training, Janice prides herself on being a positive contributor to her clients’ overall success.  Janice holds a Bachelor of Arts degree and an Advanced Certificate in Human Resources. 


            
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Reading and understanding financial information is one of the most important tasks of a business owner.  However, for most business owners, the accounting and financial aspect of the business is not their background and learning financial fluency is a necessity in today’s marketplace.  

This session organized into a two part series provides:

                
Insight into financial statements and practical ways to use this information to identify the areas of the business that are flourishing and the areas that require improvement,
Discussions on key areas of financial statements that determine if fraud is a factor in the business,
Insight into cash requirements and what budgeting is required, and
Identification of immediate business strategies to increase revenues and decrease expenditures.

Meet Your Facilitator

Annette Bester is a partner in MNP’s Saskatoon office. Partnering and working with companies in all stages of their business cycle for almost 19 years, Annette helps to support and strengthen their leadership. Over her career Annette has worked with a number of businesses with a focus to helping clients understand not just their historical financial information but what the information is telling them from a forward-looking perspective.



            
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